Refund Policy

This Refund Policy explains when you can get your money back for a SendForge subscription. It forms part of our Terms of Service. SendForge is operated by Nutrigen Sp. z o.o.

1. 14-day money-back guarantee

If SendForge is not right for you, you can ask for a full refund of your first payment for a paid plan within 14 days of that payment. No questions asked, and regardless of how much you used the Service in that time.

When we refund your first payment, the subscription ends straight away and paid features stop. Your account and data are kept, so you can subscribe again later, unless you ask us to close the account.

2. Renewals and cancellation

• You can cancel your subscription at any time from Billing → Subscription in the app. No notice period and no cancellation fee.
• After cancelling, you keep access to your paid plan until the end of the period you have already paid for, and you are not charged again.
• Renewal payments (every payment after the first one) are not refunded, except where required by law or in the cases in section 3.
• When you change plans, Paddle adjusts the price for the rest of the current period automatically: you are credited for the unused part of the old plan.

3. Billing errors

If you were charged twice, charged after cancelling, or charged an amount that does not match the plan you chose, we will refund the incorrect charge in full, whenever you notice it.

4. How to request a refund

Write to us at [email protected] or through our contact form from the e-mail address of your SendForge account, and mention the date of the payment. You can also request a refund directly from Paddle at paddle.net, using the receipt you received by e-mail.

We answer refund requests within 2 business days. Approved refunds go back to the original payment method; depending on your bank or card issuer they usually appear within 5–10 business days.

5. Who processes payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, invoices, taxes and refunds. Your card statement shows the charge as coming from Paddle. Paddle's Buyer Terms also apply to your purchase.

6. Your statutory rights

Nothing in this policy limits rights you have under mandatory law. In particular, if you are a consumer in the European Union, your statutory right to withdraw from a distance contract within 14 days is not affected. The money-back guarantee above gives you at least the same, without having to state a reason.

7. Contact

• Billing questions: [email protected]
• Operator: Nutrigen Sp. z o.o., ul. Tadeusza Kosciuszki 25/5, 50-011 Wroclaw, Poland
• KRS: 0000851334 · NIP: 8971881125 · REGON: 386589960